Room was spotless and had all the essentials , AC, a stocked minibar, and a coffee maker for that morning pick, me.

All staff friendly situation good

Meals drinks etc. very overpriced not encouraging people to eat in hotel

the a double room was stunning and had air conditioner, a mini bar, and coffee. it boasted excellent views over the lake. the service was fantastic and the food was well presented. the staff was fantastic & wonderful.

The location here is top-notch, making it easy to explore all the cool things by the lake. But what stood out the most were the staff - super friendly and on top of things! 🌟.

Excellent warm welcom. Generally good food. Fantastic location and excellent customer service

During our meal i explained one of the dishes was not as it should have been. No response came back from the kitchen or waitress and no apology or compensation was offered. This was very poor but was the only 1 aspect of poor service during our entire stay.

Excellent location and service throughout! No hesitations...

No acverse comments whatever!!!

The hotel is located in a beautiful building in an incredible and magnificent location by the lakeside. I enjoyed having tea and goodies at the Donut Nest, which is just a mile away from the hotel. There is an on-site tapas restaurant for dinner at the hotel.

The hotel staff were very friendly and attentive. It was clean and had a lovely relaxed atmosphere. The swimming pool and changing rooms were very clean and spa-like. We were staying as we were at a wedding nearby and only wished we could of spent more time there. All the staff from reception to bar staff were very friendly and nothing was too much, in fact I cant remember the last time we have experienced good customer service. I will definately be back later in the year for a spa break.

Cant find anything negative to say at all.

Spotless, new-fashioned room, free Wi-Fi. Exceptionally comfortable bed & great position just next door to the restaurant and the bar as well as the most beautiful areas Britain.

Not so helpful staff!

The staff here is friendly, efficient, and creates a cozy atmosphere.

We loved the swimming pool which was a decent size with sauna, stem room and jacuzzi. We loved the view across the lake. Our toddler loved feeding the ducks at the "official duck feeding" sessions. We liked the steam train station boat pier and aquarium just across the car park. The staff were friendly and accommodating. We enjoyed the large conservatory when it rained, but plenty to do nearby if it does rain.

No fridge in room and room a bit on the small side. Menu for the bar was laid out in a strange way but you could work your way around it. They charge an extra £30 a night for a child over two, which we thought was a bit steep, luckily it didn't apply to us.

I enjoyed the spacious room equipped with an air conditioner, mini-bar, and safe box.

Beautiful spot with great lake views, just stunning! 🌅

Generally, thoroughly enjoyed this stunningly beautiful accommodation with amazingly great staff with really friendly and courteous service from all staff. The restaurant here was excellent for dinner into the restaurant, we both ordered wonderful dishes.

That Booked.net charged full double occupancy on a single using a double room.Breakfast was £18=50 and included in the rate therefore to charge that amount less for single occupancy should be reflected in the single rate price, as a minimum !